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Terms & Conditions

Return and Exchange Policy

We have described and photographed items available at Artisan Vapor Company as precisely as possible. We do our best to keep our products information updated.

Refunds will only be made in the same means; for instance, you will not be able to receive refunds on any other account except the one you used to pay from.

Artisan Vapor Company offers a limited warranty of 30 days on all the products available apart from the following due to re-use issues.

  • E-Liquids
  • Batteries
  • Tips & Mouthpieces
  • Atomizers
  • Cartomizers
  • Coils & Tanks

Customers are requested to properly check the above mentioned products before leaving the store, once the customer leaves the store, these products will not be returned or exchanged due to re-use issues. We ship our products in perfect conditions, however if any of the above products get damaged during the shipment, we accept return in that case.

You should notify the company via E-Mail (info(at)artisanvaporcompany.com) within seven days of purchase if your item or package has been damaged, faulty or in any way defective to claim a successful exchange or a refund. (Shipping Charges are Non-Refundable. In addition, client will pay all the additional shipping charges)

All details regarding the defect of the item should be notified via E-Mail  (info(at)artisanvaporcompany.com)  to the company. Furthermore, all the package items along with the original packing should be returned in order to successfully claim a refund or an exchange. You should mail the product at the following address:

2100 Regency Drive Irving TX 75062

If there is no manufacturer defect and the product is functioning properly and you intend to exchange a product you have to notify us within 5 days in order for us to accept the product back and either exchange it with a new product in the same category or give store credit towards any other product. No money will be refunded for products returned without any manufacturer defect. Any additional handling and shipping cost would be customer’s responsibility.

Our Company will not offer any kind of exchange or refund if:

  • The item has been modified, altered, repaired or serviced by any other company or person instead of Artisan Vapor Company.
  • The item has been physically abused.
  • The item has been used in a manner inconsistent to the usage indicated in the manual.
  • The item has been utilized for any other purpose than that which it is was intended.
  • The item has been damaged during the shipment back to the company.
  • Refund or exchange will not be made if any of the items in the original packing are missing.
  • Items may only be refunded in the same condition as the original purchase.
  • No returns accepted for items exposed to extreme temperatures, water or improper handling.
  • For sanitary reasons, tanks may be returned only for manufacturer defect within 15 days.
  • Returns and exchanges must be in like new condition with original parts/packaging.

The following items are, ALL SALES FINAL and NO RETURNS are accepted.Please check all items before leaving the store after purchase.

  • Bolt Metal Extended Bolt Metal Standard
  • ViVi Nova Metal Set
  • ViVi Nova Plastic Set
  • Ecab Kit
  • Kanger S1 Kit
  • Smok Zmax Mini Smok Zmax
  • Bolt Plastic
  • Smok Vmax

No refunds or exchanges on the above items due to re-use issues.

Sigelei and Laisimo returns to be dealt by Asmodus (http://www.asmodus.com/Sigelei-Warranty-s/1832.htm). No returns at the store. Warranty Card included in the packaging is required for returns by Asmodus.

IPV returns to be dealt by KMG (http://kmg-import.com/ipv-warranty-service-center.htm) . No returns at the store. Warranty Card included in the packaging is required for returns by KMG.

Istick returns to be dealt by the manufacturer. No returns at the store. Keep original packaging for serial number.

Note: You must completely describe the details regarding the defect of your item via E-Mail (info(at)artisanvaporcompany.com) . Moreover, you must send all the package items with the original packing to the company within 30 days if you are to enjoy a successful refund or an exchange. 

You should mail the product at the following address: 

2100 Regency Drive Irving TX 75062

Return/Exchange Policy (Store Only)

  • All returns & exchanges must be accompanied by original receipt.
  • Items may only be refunded in the same condition as the original purchase.
  • Returns & exchanges can only be accepted at location of original purchase.
  • Items with manufacturer defects must be returned within 30 days.
  • Exchanges are permitted at location of original purchase within 7 days for store credit only.
  • Select items have known wear & tear defects that will be communicated at time of purchase. These defects are not covered under the return & exchange policy.
  • Returns and exchanges must be in like new condition with original parts/packaging.
  • No returns accepted for items exposed to extreme temperatures, water or improper handling.
  • For sanitary reasons, tanks may be returned only for manufacturer defect within 15 days.
  • The following items are, ALL SALES FINAL and NO RETURNS are accepted. Please check all items before leaving the store after purchase.
    • Bolt Metal Extended Bolt Metal Standard
    • ViVi Nova Metal Set
    • ViVi Nova Plastic Set
    • Ecab Kit
    • Kanger S1 Kit
    • Smok Zmax Mini Smok Zmax
    • Bolt Plastic
    • Smok Vmax

    No refunds or exchanges on the above items due to re-use issues.

  • Sigelei and Laisimo returns to be dealt by Asmodus (http://www.asmodus.com/Sigelei-Warranty-s/1832.htm). No returns at the store. Warranty Card included in the packaging is required for returns by Asmodus.
  • IPV returns to be dealt by KMG (http://kmg-import.com/ipv-warranty-service-center.htm) . No returns at the store. Warranty Card included in the packaging is required for returns by KMG.
  • Istick returns to be dealt by the manufacturer. No returns at the store. Keep original packaging for serial number.

Shipping Policy

Artisan Vapor Company strives to ship every order at the earliest. However, we cannot guarantee when your order will be at your doorstep after shipping.

Schedule:

Orders received before 1500 EST on Monday-Friday will be shipped on the same day. However, all the orders received after 1500 EST on Monday-Thursday will be shipped next day in the morning. Orders placed after 1500 EST on Friday will be shipped on next business day in the morning.

Note: Schedule of shipping can vary during State/Country holidays.

Delivery Services:

  • UPS
  • USPS

UPS and USPS are both recognized and credible international carrier services. According to both carrier services, all domestic orders are shipped within 1-2 business days while all international orders are shipped within 3-5 business days.

Note: We treat your orders with extreme precautionary measures, but we cannot guarantee that the carrier services will also do the same. Furthermore, we cannot be accountable for any mistakes or errors made by carrier services in delivering your package.

Shipping Rates:

Shipping rates vary according to your location, and are available at checkout.

Note: You can select different means of shipping at checkout that will not only vary the rates but will also vary the time of delivery.

State/Country Regulations:

It is every customer’s responsibility to know the in your state/country laws regarding E-Cigarette before placing an order. We will not be responsible for any kind of delays or overcharges if the product is prohibited in your state/country.

 

Privacy Policy

Artisan Vapor Company understands about your privacy’s importance, and we have created this policy to demonstrate our commitment to confidentiality. The following describe how Artisan Vapor Company uses the information gathered from our customers. We encourage our users to study our privacy policy before using the site. Your usage of this site verifies that you agree to all terms of our privacy policy. However, we strongly recommend that you must not use our site if you disagree to any part of this privacy policy.

Privacy Statement:

Information We Collect:

We gather information from our customer when he/she purchases items available at our site by filling out a form that will collect your personal information. However, you can still use our site anonymously.

Information We Use:

Any of the information that we have gathered from you may be used in any of the following ways.

  • To personalize your experience
  • To improve our site
  • To improve our customer service
  • To complete your ongoing transactions
  • To deliver your item or product

We Protect Your Information:

We take plenty of security measures in order to protect your personal information.

Concealing Information to Outside Parties:

We do not sell, trade or provide your personal information to any outside party. However, we do share information with trusted third parties that assist us in running our site. By third party we mean the online transaction service providers (USAEPAY). Apart from that, we might disclose your personal information when we believe that unveiling is necessary to comply with the law if you violate our terms and conditions in any manner.

Third Party Links:

We might offer third party services or products on our site at our tact. All those third party sites have their own privacy policy; therefore, we have no accountability or responsibility for those sites. Nevertheless, we try our very best to keep the integrity of our site.

Age Verification:

By using our site, you have given your consent that you are over 18 years of age.

Changes to the Privacy Policy:

We have the right to change our privacy statement at any time. Please review it frequently.

Contact Information:

Contact us at

info(at)artisanvaporcompany.com

You can also mail us at

The Artisan Vapor Company,
[Re: Privacy Compliance Officer] 1702 Minters Chapel Rd. Suite: 112 US 76051.