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Return and Exchange Policy

  • Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase.(conditions apply)
  • Items can only be exchanged for other items of similar value.
  • If refunds is requested it will only be in the original form of payment.
  • Shipping charges are non-refundable.
  • Select items have known wear & tear defects. These defects are not covered under the return & exchange policy.
  • Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
  • Returns & exchanges must be in new condition with original parts/packaging.
  • Any item with visible physical damage cannot be returned or exchanged.
  • No returns accepted for items exposed to extreme temperatures, water, or improper handling.This includes, but is not limited to, tanks with broken glassleakage in tank/pods/cartridges, broken USB charging port due to mishandling etc.
  • Many products in the industry are NOT covered by warranty either by the manufacturer or by Artisan Vapor Company due to sanitary reasons and their sensitive nature. These may include but are not limited to:
    • E-liquids
    • Replaceable Coils, Atomizers, Pods, Cartridges
    • Rebuildable Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
    • Batteries
    • Tips & Mouthpieces
    • Mechanical Mods (including Squonk devices)
  • JUUL, Vaporesso, Sigelei and IPV products are to be dealt by the manufacturer directly. No returns will be accepted by Artisan Vapor. Keep the original packaging for serial number.
To claim a successful exchange or refund for a defective product, please notify us via email at artisanvaporonline@gmail.com (customer will pay all additional shipping charges)  
  • Returns & exchanges are only acceptable for items with manufacturing defectswithin 30 days of original purchase.(conditions apply)
  • All returns & exchanges must be accompanied by original receipt.
  • Returns & exchanges can only be accepted at the location of original purchase.
  • Items can only be exchanged for other items of similar value.
  • If refund is requested, it can only be in the form of store credit, not in the original payment form.
  • Select items have known wear & tear defects that will be communicated at the time of purchase. These defects are not covered under the return & exchange policy.
  • Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
  • Returns & exchanges must be in new condition with original parts/packaging.
  • Any item with visible physical damage cannot be returned or exchanged.
  • No returns accepted for items exposed to extreme temperatures, water, or improper handling.This includes, but is not limited to, tanks with broken glassleakage in tank/pods/cartridges, broken USB charging port due to mishandling etc.
  • Many products in the industry are NOT covered by warranty either by the manufacturer or by Artisan Vapor Company due to sanitary reasons and their sensitive nature. These may include but are not limited to:
    • E-liquids
    • Replaceable Coils, Atomizers, Pods, Cartridges
    • Rebuildable Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
    • Batteries
    • Tips & Mouthpieces
    • Mechanical Mods (including Squonk devices)
  • JUUL products are to be dealt by the manufacturer directly. No returns will be accepted at the store. Keep the original packaging for serial number.