WARNING: This product contains nicotine. Nicotine is an addictive chemical.

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Return and Exchange Policy

  • Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase(conditions apply)
  • Returns & exchanges must be in new condition with original parts and packaging.
  • Items can only be exchanged for other items of similar value. Customer agrees to pay any difference.
  • If refunds is requested it will only be in the original form of payment.
  • Shipping charges are non-refundable.
  • Select items with normal wear & tear defects are not covered under the return & exchange policy.
  • Such items may include, but are not limited to, Internal battery devices that may stop holding charge due to improper usage/overcharging.
  • Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
  • No returns accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, tank /pod /cartridge leaks, and broken USB charging port due to mishandling etc.
  • Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Artisan Vapor Company due to sanitary reasons and their sensitive nature. These may include but are not limited to:
    • E-liquids, Salt nic 
    • Replaceable Coils, Atomizers, Pods, Cartridges
    • Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
    • Batteries
    • Tips & Mouthpieces
    • Mechanical Mods (including Squonk devices)
  • Vaporesso, Sigelei and IPV products are to be dealt through the manufacturer directly. No returns will be accepted by Artisan Vapor. Keep the original packaging for serial number.
To claim a successful exchange or refund or return for a defective product, please notify us via email at artisanvaporonline@gmail.com (customer will pay all additional shipping charges)  
  • Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase(conditions apply)
  • All returns & exchanges must be accompanied by original receipt.
  • Returns & exchanges must be in new condition with original parts/packaging.
  • Returns & exchanges can only be accepted at the original purchase location.
  • Qualifying Items can only be exchanged for other items of similar value. (customer agrees to pay any diference)
  • If refund is requested and approved, it can only be in the form of store credit, not in the original payment form.
  • Select items have known wear & tear defects that will be communicated at the time of purchase. These defects are not covered under the return & exchange policy.
  • Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
  • Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
  • No returns accepted for items exposed to extreme temperatures, any liquid damage or improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, Tank /Pod /Cartridge leaks of any kind, and broken USB charging port due to mishandling etc.
  • Many products in the industry are NOT covered under the Returns & Exchange Policy or  warranty either by the manufacturer or by Artisan Vapor Company due to sanitary reasons and their sensitive nature. These may include but are not limited to:
    • E-liquids, Salt Nic
    • CBD
    • Replaceable Coils, Atomizers, Pods, Cartridges
    • Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
    • Batteries
    • Tips & Mouthpieces
    • Mechanical Mods (including Squonk devices)
  • JUUL products are to be dealt by the manufacturer directly. No returns will be accepted at the store. Keep the original packaging for serial number.
  • No Returns will be accepted on CBD products.